What Technology Partnership Actually Looks Like

Our Results

99%

On-time launch rate

$360,000+

In total billing credits recovered

300+

Location launches

Launching 300+ Locations On Time

A rapidly growing urgent care network with 300+ locations nationwide

  • A rapidly growing urgent care clinic opens 30-50 new locations every year — and needs to open on time, every time. Their network needs to be running from day one.

  • Willpower acts as an extension of the IT department — procuring circuits and coordinating installs, but also showing up to every location to make sure everything runs smoothly. With a deep understanding of the networks, the clinic’s needs, and what it takes to get the doors open on time, Willpower saves this client more than $100K a year in staffing costs alone. We also identified an opportunity to simplify this client’s infrastructure — even though it reduced our revenue.

  • "They know our clinics inside and out — how they're installed, what the network should look like, what the latencies should look like. It’s totally white glove, all the way. You can't get that from a carrier sending a different technician every time.”

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Answering the Call on Christmas Day

When emergencies happen, response is imperative

  • The 2020 Nashville bombing on Christmas Day impacted critical infrastructure for a regional electrical cooperative with 60+ substations — taking hundreds of thousands of meters and an entire billing and power management system offline.

  • When their systems went down, they knew exactly who to call. Will was in their office within hours — and stayed until midnight getting everything back up and running.

  • "I can call at 6 in the morning or 10 o'clock at night and Will will answer the phone. He was right beside me the whole time — sitting in my office until we got everything up and running. There's no way we could have done that without him."

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Finding a better solution for a third of the price

Savings found for better coverage

  • After a bad experience with a previous technology partner, a national engineering firm needed someone they could actually trust to fix a major network infrastructure issue.

  • We found a better solution — scalable across all their locations — at a third of the cost of what they'd previously been quoted. That was the beginning of a relationship that's now spanned years, with Willpower serving as a true extension of their internal team. We are available around the clock, trusted with sensitive decisions, and always advocating for what's right for the client over what's easiest for the vendor.

  • “The Willpower team are our kind of people. They’re looking to be a partner and not just to make a sale. More than just a consultant, they’re an extension of our team and a trusted advisor.”

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Fighting for two years to win back $158,000

A regional insurance organization with locations across Tennessee

  • When this client's carrier owed them money, they had two options: spend countless hours navigating the carrier's support system themselves, or let Willpower handle it.

  • Willpower stayed on it for two years — calling, escalating, and advocating for their client until the carrier made it right. The result was a billing credit of more than $158,000.

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Success Stories

"The team's knowledge is so vast. They've been at it a long time, and they know exactly who to call to get things figured out. It's like magic — just hand it off, and Willpower takes care of it."

— Oudone V.